Patient Experience
I've been seeing Dr. Basmah for my chronic hypertension for over five years now, first at her old clinic and now at Burjeel. That kind of consistency matters. She remembers my history without always checking the file, which makes me feel like a person, not just a chart. She doesn't rush to change medications with every new trend; she believes in what's working and explains why. That steady, knowledgeable approach is why I trust her completely with my general health. (Patient of Dr. Basmah)
My elderly father was admitted to Burjeel Medical City, and Dr. Basmah Alcharfli was assigned as his general physician. What stood out was how she spoke to us, the family. She never used confusing medical jargon. After each check-up, she'd find us in the waiting area, give a clear update in simple terms, and actually listened to our observations about his day-to-day condition at home. She treated our input as valuable, which made a stressful situation so much more manageable. We felt included and informed every step of the way. (Patient of Dr. Basmah)
Saw Dr. Basmah for a bad flu that wouldn't quit. Parking at Burjeel was a nightmare, took forever. But the appointment itself was good. She was direct, no fluff, listened to my symptoms, checked me over, and gave a clear plan. Prescription made sense, and I started feeling better in a couple days. Would go back if I needed a GP. (Patient of Dr. Basmah)
I was really nervous about some persistent stomach issues I'd been having. I'd put off seeing anyone for ages. My first appointment with Dr. Alcharfli was late on a Thursday – she was running a bit behind, but she apologized sincerely when she came in. Instead of just focusing on the stomach, she asked about my stress levels at work, my sleep, everything. She pieced it together like a story. Ordered the right tests, sure, but also gave some practical diet adjustments to try immediately. The follow-up call to discuss the results was thorough. She didn't just treat the symptom; she helped me figure out the 'why' behind it all. (Patient of Dr. Basmah)