Patient Experience
I was so nervous going in for my first check-up in years. My hands were literally shaking in the waiting room. Dr. Roman just had this calm way about him, like he'd seen it all before and nothing was a big deal. He explained everything in simple terms, didn't rush me, and by the end I felt silly for being so worried. The whole place (Burjeel) is fancy but he made it feel normal. (Patient of Dr. Horace)
My 8-year-old had a fever that wouldn't break and I was panicking. We saw Dr. Roman and he was so gentle with her. He got down on her level, showed her his stethoscope, let her listen to her own heartbeat. He didn't just talk to me, he talked TO her, which made her feel brave. He took the time to explain to me, a very freaked-out mom, exactly what was happening and what to watch for at home. We left feeling cared for, not just processed. (Patient of Dr. Horace)
Needed a general check-up. Dr. Roman was good. Straight to the point, answered my questions clearly. Got what I needed done. Parking at the medical city was a bit of a hassle, but the appointment itself was efficient. (Patient of Dr. Horace)
I'd been putting off dealing with this nagging fatigue for months, just blaming work. Finally booked with Dr. Roman. The clinic was running a little behind that day, but when he came in, he was fully present. He didn't just check boxes; he asked about my routine, my stress levels, things I hadn't even connected. Ordered the right tests, called me himself with the results instead of having a nurse do it. It wasn't anything dramatic, but he treated it like a puzzle to solve, and that attention made all the difference. Felt like he actually listened. (Patient of Dr. Horace)