Patient Experience
I was a total wreck before my appointment. First time seeing a doctor here and my mind was racing with worst-case scenarios. Dr. Herrera just had this calm way about him. He actually listened to my jumbled explanation, didn't rush me, and explained everything in a way that made sense. Walked out feeling like a weight was lifted, honestly. The hospital's huge and a bit intimidating, but he made the actual appointment fine. (Patient of Dr. Mauricio)
Our 8-year-old had a high fever that just wouldn't break, and we were scared. Dr. Herrera at Burjeel saw him. He got down on the kid's level, talked to him directly about his superhero pajamas, and made him laugh before even checking his ears. He took our panic seriously but was so gentle with our son. Explained the treatment plan to us clearly, and to our boy in a way he could understand. We're just so grateful he was the one there. (Patient of Dr. Mauricio)
Had a persistent cough. Saw Dr. Herrera. He was straight to the point, ordered the right tests, figured it out. No fluff, which I appreciate. Got the meds I needed and clear instructions. Done. (Patient of Dr. Mauricio)
So, I'd been putting off this check-up for ages—you know how it is. Finally dragged myself to Burjeel Medical City. Parking was a mission, I'll say that. Got to Dr. Herrera's clinic, nervous about what he might find. He walked in, no airs about him, and just started a normal conversation while looking over my file. Asked about my job, my stress levels, not just the symptoms. He connected some dots I hadn't even thought to mention. The whole thing felt like a proper consultation, not a factory line. Even called a few days later with some lab results to give an update. That kind of follow-up? Rare. (Patient of Dr. Mauricio)