Patient Experience
I'd been feeling off for months, just tired and achy. My old doctor kept saying it was stress. Dr. Nancy actually listened, asked a ton of questions I hadn't thought about, and ordered some specific tests. Turns out it was something pretty rare with my thyroid. She explained it all in a way that finally made sense, and we started a treatment plan that's really working. She didn't give up when the easy answer didn't fit. (Patient of Dr. Nancy)
Had to get a minor cyst removed. Honestly, I was nervous at first, but Dr. Nancy made it simple. The whole thing took maybe twenty minutes in her office. She talked me through each step, the local anesthetic worked perfectly, and I was back home with barely a fuss. It healed up cleanly, just like she said it would. Sometimes simple things are done well, and that matters. (Patient of Dr. Nancy)
The hospital itself is impressive, sure, but what stood out was how everyone worked together. From the front desk person who helped me find my way to the nurse who double-checked my details with a smile, it felt calm. Even when the parking garage was full and I was a bit flustered, the staff downstairs directed me without making me feel like a bother. It made seeing the doctor less stressful. (Patient of Dr. Nancy)
What I remember most is how Dr. Nancy sat down with me after my scan results came in. She didn't just read them out; she looked at me, saw I was scared, and took the time to draw a little diagram on her notepad. She asked if I understood, and waited for my real questions. It wasn't rushed. That kind of patience and direct eye contact—it made me feel like a person, not just a case. (Patient of Dr. Nancy)