Patient Experience
My 82-year-old mother, Fatma, fell in the garden and fractured her hip. The ambulance brought her to Adana Hospital Acibadem in immense pain. Dr. Ali Arikan was like a calm commander in the storm of the ER. He didn't just see an elderly patient; he saw *her*. While his team moved with urgent efficiency for scans and prep, he held her hand, speaking softly in Turkish about her roses to distract her. His diagnosis was swift, his explanation to our family crystal clear, and he coordinated seamlessly with orthopedics. His post-op follow-up was just as thorough. He treated my mother with a dignity and urgency that brought our family to tears of gratitude. He's not just a trauma doctor; he's a healer of spirits.
Our 7-year-old son, Emre, swallowed a small toy part at a birthday party. The panic was indescribable. At Acibadem, Dr. Arikan met us with an astonishingly calm energy that immediately lowered our heart rates. He knelt to Emre's eye level, made a joke about 'searching for treasure,' and transformed a terrifying ER visit into an adventure for our boy. Using a pediatric scope, he retrieved the object with incredible skill, all while narrating a silly story. He then sat with us for 20 minutes, not just discussing the medical event but advising on childproofing without making us feel like negligent parents. He turned our worst nightmare into a story of compassion and expertise.
I'm a long-distance truck driver and came to the ER with what I thought was severe indigestion. Dr. Arikan, after a brief exam, had a different suspicion. His demeanor shifted from routine to focused intensity in a heartbeat. He ordered specific cardiac markers and an EKG immediately, overriding my protests that I 'just needed antacids.' He diagnosed a minor heart attack I was completely unaware of. His direct, no-nonsense approach in that moment saved my life. He said, 'You're not driving anywhere. Your truck can wait; your heart cannot.' His intervention and subsequent coordination with cardiology were flawless. He saw the crisis I refused to see.
Following a complex motorcycle accident where I suffered multiple orthopedic and internal injuries, my recovery journey was fraught with setbacks, including a worrying infection. My routine follow-up with Dr. Arikan was anything but routine. He spent 45 minutes with me, not just looking at the wound, but reviewing every medication, every note from other specialists. He spotted a potential drug interaction others had missed and personally called my surgeon to adjust the treatment plan. He mapped out a new, detailed recovery timeline on a whiteboard in his office. This wasn't emergency medicine anymore; it was masterful, holistic case management. He stayed with me until every question was answered, proving his care extends far beyond the initial trauma.