Patient Experience

My 82-year-old father, Mehmet, fell in...
Oct 01, 2025

My 82-year-old father, Mehmet, fell in our garden and fractured his hip. The ambulance brought him to Adana Hospital Acibadem in immense pain. Dr. Erdem Toku met us in the Emergency department with a calm that immediately settled our panic. He didn't just see a fracture; he saw my diabetic, hypertensive father. His coordination with orthopedics was seamless, but what struck me was how he personally explained every step to my confused father in simple, gentle terms. He treated him with dignity, not as a fragile object. The trauma team moved with precision under his direction. We're now in recovery, and that initial compassionate handling by Dr. Toku set the tone for everything that followed. A true leader in crisis.

It was 2 AM when our...
Sep 06, 2025

It was 2 AM when our 4-year-old daughter, Elif, spiked a fever of 40°C and had a frightening febrile seizure. The world blurred as we rushed to the Emergency room. Dr. Toku was there—focused, swift, but his voice was soft when he spoke to our terrified child. He ruled out meningitis with careful efficiency, but never made us feel rushed. He explained the nature of febrile seizures to my weeping wife and me, drawing simple diagrams on a whiteboard. He didn't dismiss our fear as 'just a fever.' He monitored Elif himself for two hours until her temperature stabilized. We left at dawn, exhausted but armed with knowledge and a direct number for follow-up. He turned our darkest night into manageable dawn.

I'm a long-distance truck driver. What...
Oct 06, 2025

I'm a long-distance truck driver. What I thought was severe indigestion turned out to be a dissecting aortic aneurysm—a 'silent killer,' they later said. In the Trauma bay, chaos seemed organized around Dr. Toku. He asked me three sharp questions about the pain's location and movement while simultaneously directing scans. His decisiveness was breathtaking. Within minutes, he had diagnosed the catastrophe and had the cardiovascular surgeon scrubbing in. He held my gaze and said, 'We know what this is, and we are acting now.' No sugar-coating, just competent urgency that inspired trust. I owe my life to his rapid, flawless interpretation of a complex trauma. The surgeon saved my aorta, but Dr. Toku saved the time that made the surgery possible.

Following a minor motorcycle scrape I'd...
Sep 25, 2025

Following a minor motorcycle scrape I'd foolishly ignored, my leg became red, hot, and terribly swollen. I visited for what I thought was a routine wound check-up. Dr. Toku took one look and his demeanor shifted from consultative to urgent. He identified a rapidly progressing necrotizing fasciitis—'flesh-eating bacteria.' His response was a masterclass in escalation. He immediately admitted me, ordered IV antibiotics, and consulted infectious disease and plastic surgery, all while clearly explaining the grave risk to me. He was blunt about the potential for limb loss, which scared me straight into compliance. The subsequent surgery and recovery were grueling, but his no-nonsense, early interception saved my leg and likely my life. This was a routine visit that wasn't routine at all, thanks to his exceptional clinical eye.

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Location

VO-284, Eldeco Centre 110017