Patient Experience
I'd been to a couple of doctors about this constant fatigue and weird stomach pain, and everyone just said it was stress. Dr. Patel actually listened. He asked questions about things no one else did, like what I ate on specific days. He ordered some different tests and figured out it was a tricky food intolerance combined with a mild infection. I'm just relieved someone finally took the time to connect the dots.
Had to get a small cyst removed. Honestly, I was nervous at first, but Dr. Patel talked me through the whole thing in the room. The procedure itself was over in what felt like ten minutes. No drama, no fuss. The follow-up instructions were clear, and it healed up perfectly. Sometimes simple things going right is all you need.
The Apollo facility is nice, but what stood out was the team. The front desk lady helped me figure out my insurance form when I was confused, and the nurse who took my vitals was really calming. Even the person who brought water around in the waiting area had a smile. It made a long afternoon of tests feel less impersonal.
What I remember most is how Dr. Patel spoke to my elderly mother. She was scared and hard of hearing. He didn't just talk louder; he sat down next to her, made sure she could see his face, and explained everything in simple terms without sounding patronizing. He treated her like a person, not a chart. That meant the world to us.