Patient Experience
For months, I was just tired all the time. My local doctor ran some tests and said it was probably stress. I went to see Dr. Harshil Shah at Apollo for a second opinion. He actually listened to everything, even the little things I thought were silly, and ordered a different set of tests. Turned out it was something with my thyroid that the first tests missed. It wasn't dramatic, but he figured out what was really going on when no one else did.
I needed a minor cyst removed. Honestly, I was nervous at first, but Dr. Shah explained the whole thing in plain English—how long it would take, what the scar might look like. The procedure itself was over before I knew it. The whole thing was just... straightforward. No fuss, no complications, just in and out. It healed up perfectly.
The parking at Apollo was a nightmare that day, completely full. I was flustered by the time I got to the clinic. But the lady at the front desk was really kind about it, and the nurse who took my vitals had a calm way about her that settled me down. The place just felt organized, even when it was busy. It made seeing the doctor less stressful.
What I remember most is how Dr. Shah talked to my elderly mother. She gets confused easily. He didn't just talk to me about her medication; he knelt down so he was at her eye level, spoke slowly, and made sure *she* understood. He checked if she was comfortable. You don't see that kind of patience every day.