Patient Experience
My stomach issues had been dismissed as stress by a couple of other doctors. I was starting to think it was all in my head. Dr. Goyal was different. He actually listened to my whole, messy history, asked questions no one else had, and ordered a specific test. Turns out it was a tricky parasite, not stress at all. Getting the right diagnosis after months of feeling awful was a huge relief.
I needed a minor cyst removed, and honestly, I was more nervous about the hospital experience than the procedure itself. Dr. Goyal's team at Apollo made it simple. The nurse explained everything clearly, and the doctor himself was quick and precise. I was in and out in a few hours, and the recovery was exactly as he said it would be. No drama, just a smooth process.
The place was busy—I had to circle for parking—but once inside, the difference was clear. The front desk staff helped my elderly father find a seat while I checked in. A nurse noticed I looked lost trying to find the lab and walked me there. The facility feels clean and organized, but it's the people who really make it work. They handle the chaos well.
Look, I'm not great with doctors. I get quiet and just nod. Dr. Goyal has this calm way of talking that puts you at ease. He sat down, didn't rush, and explained my blood pressure situation in plain language, even drew a little diagram. He asked about my work and diet, not just my symptoms. Felt like he was talking *with* me, not *at* me.