Patient Experience
I brought my 4-year-old son in during the night with a terrifying high fever that wouldn't break. Dr. Ugurtay met us in the emergency department with such calm energy, she didn't just treat numbers, she spoke directly to my scared little boy in a gentle voice, explaining the 'thermometer game.' Her differential diagnosis was incredibly thorough; what seemed like a simple virus turned out to be an early kidney infection she caught through subtle urine analysis. She coordinated with pediatric specialists seamlessly. Two weeks later, my son drew her a picture of 'the doctor who talks to kids.'
As a 78-year-old with diabetes, hypertension, and now unexplained weight loss, I'd become a collection of symptoms to other doctors. Dr. Ugurtay spent 90 minutes on my first visit, not just reviewing my thick file but asking about my life as a retired ship captain. She connected my new symptoms to a medication interaction no one had caught, and designed a treatment plan that considered my solitary living situation. Her follow-up isn't just appointments, her nurse calls every Tuesday to check my readings. She treats the whole voyage, not just the storm.
What started as a routine checkup for fatigue transformed under Dr. Ugurtay's care into a diagnostic odyssey. She noticed a pattern in my bloodwork others had dismissed for years, slightly elevated calcium, mild kidney stones. Instead of monitoring, she investigated like a medical detective, ordering a very specific parathyroid hormone test. She personally walked me through the surgical decision for a minimally invasive parathyroidectomy, drawing diagrams of my neck. Post-surgery, my energy returned. She doesn't settle for 'probably fine.'
I arrived at Medical Park Samsun with acute, debilitating abdominal pain while traveling from Germany. Dr. Ugurtay took one look at my complex history (prior gastric bypass, autoimmune condition) and immediately admitted me, bypassing bureaucratic hurdles. She suspected a rare internal hernia, a surgical emergency, and her swift coordination with the radiology and surgery teams happened within hours. During my recovery, she explained everything in clear English, respecting my anxiety as a foreign patient. Her decisive action in that chaotic emergency setting literally saved my intestine, and perhaps my life.