Patient Experience
I'd been to a couple of doctors for this nagging pain that just didn't add up. Dr. Auti Anand Ankush actually sat and listened to the whole, weird history. He connected dots others missed and ordered one specific scan. Turns out it was something pretty uncommon. He explained it to me in plain Marathi, drew a little diagram on his notepad. I felt heard for the first time.
Had to get a small cyst removed. Honestly, I was nervous at first, but Dr. Ankush made it seem so straightforward. The whole thing at Medicover was quick. In and out the same morning. The stitches were neat, healing was fine. It was just... simple. Sometimes you just want something to be routine, and it was.
The hospital itself was calm, which helped. But what really stood out was the nurse at the front desk. My husband was struggling to fill out my formshis hands were full with our bagsand she just took over, guiding him through it with a smile. It's those small things when you're stressed that make a difference. The whole team seemed to work well together.
You know how some doctors talk to the file, not to you? Not him. Dr. Ankush has this way of just being present. When he came in for rounds after my procedure, he pulled up a chair instead of standing by the door. Asked how I was *really* feeling, not just the medical stuff. It felt like talking to a very knowledgeable, calm relative. That kind of care sticks with you.