Patient Experience
I'd been to a couple of doctors for this nagging abdominal pain, and everyone just said it was stress. Dr. Shelake at Medicover was different. He actually sat and listened, asked questions about things that seemed unrelated, and ordered a specific scan the others hadn't. Turns out it was a tricky gallbladder issue that wasn't showing up on standard tests. He explained it all with a diagram on his notepad. I felt heard for the first time, and finally had a real answer.
Needed a small cyst removed from my back. Honestly, I was nervous about any kind of cut, even a minor one. Dr. Shelake walked me through the whole thing in simple terms, didn't rush me. The procedure itself was over in what felt like minutes. The stitches were so neat you can barely see the scar now. It was just a straightforward, no-drama visit, which is exactly what you want for something routine.
The clinic at Medicover was busy when I went, I had to wait a bit. But the front desk staff were really polite about it, and the nurse who took my vitals had a calming way about her. The place felt clean and organized, which matters. When Dr. Shelake came in, he was focused but not hurried. It felt like the whole team there knew what they were doing, and that made a stressful check-up much easier to handle.
What stuck with me about Dr. Shelake was how he talked to my elderly father. Dad gets confused easily and is hard of hearing. The doctor didn't just talk to me; he leaned in, spoke clearly and directly to Dad, checking if he understood. He patted his shoulder and cracked a small joke that made him smile. That kindness meant more to our family than any medicine that day.