Patient Experience
I'd been to a couple of doctors with this weird, lingering fatigue and some odd joint pains. Everyone said it was stress. Dr. Arun actually listened, like really listened, and asked questions about things no one else had. He ordered a specific blood test I'd never heard of. Turns out it was something pretty rare, not life-threatening but tricky to spot. He explained it all with a whiteboard in his office, drew little diagrams. I finally had a name for what was wrong and a plan. Felt like a huge weight was off.
Had to get a minor cyst removed. Honestly, I was more nervous about the hospital experience than the actual thing. Dr. Arun's team made it so straightforward. The whole thing felt like clockwork, but in a good way. In, out, clear instructions. The scar is barely there now. It's funny how something so simple can make you appreciate when things just go right.
Parking at Sakra was a nightmare that day, completely full. I was flustered by the time I got to the clinic. But the lady at the front desk was so calm, found my file instantly, and the nurse who took my vitals had this way of chatting that just settled my nerves. The place itself is bright, doesn't have that harsh clinical smell. It made the wait a lot easier.
What stuck with me about Dr. Arun was how he talked to my elderly mother. She gets confused easily. He didn't rush her. He sat down, looked her in the eye, and explained her new medication using simple words, checking she understood after each point. He has a quiet, patient way about him. You don't feel like just another file on his desk.