Patient Experience
My father was admitted with a high fever and confusion. We were all scared. Dr. Aanchal Mittal was the one who sat us down in the waiting area and explained everything in simple terms—what they were checking for, what the possible causes were. She didn't rush us. She called my mobile with updates, even late once. It turned out to be a tricky infection, but her clear way of talking to the family made a hard week much easier to bear. Dad's home now, doing much better.
Took my wife to Apollo Bannerghatta. Parking was a hassle, and we waited a bit, but once we saw Dr. Mittal, it was different. Straight answers, no confusing medical jargon. My wife had persistent stomach issues. Dr. Mittal laid out the plan: let's try this first, if it doesn't help, we do this test. She gave us her direct line for follow-up. It was just a relief to have someone lay it all out so clearly and take the time to make sure we, not just the patient, understood.
Our 8-year-old son had to see Dr. Mittal. I was a nervous wreck, thinking the worst. She has this soft way of speaking that calmed him down immediately. She explained what she was going to do to him first, then turned to me and repeated it in more detail. She didn't just treat a symptom; she asked about his school, his diet, everything. Found a simple allergy we'd missed. We left feeling heard and, honestly, a bit foolish for worrying so much, but she never made us feel that way.
After three different opinions, my brother finally saw Dr. Aanchal Mittal. Night and day! She actually listened to his whole history without interrupting. She was so thorough, ordering one specific test others had overlooked. When the results came in, she called me herself because my brother was at work. 'We found the cause, and it's very treatable,' she said. I almost cried from relief. The whole process at Apollo was smooth, but it was her direct approach and genuine focus on fixing the problem that made the difference.