Patient Experience
I'd been to three doctors for this weird fatigue and stomach pain. Everyone said it was stress. Dr. Rao actually listened, asked a ton of questions I hadn't been asked before, and ordered some specific tests. Turns out it was a rare thyroid issue affecting my gut. He explained it in a way that finally made sense. He didn't just give up.
Had to get a cyst removed from my back. Honestly, I was pretty nervous about the whole thing. But Dr. Rao walked me through the whole plan in the clinic, and on the day, it was over before I knew it. The stitches were neat, healing was straightforward. It was just... simple. Exactly what you want from something that's supposed to be routine.
The Apollo waiting area was packed, I won't lie. But the nurses at Dr. Rao's clinic were really on it. They kept things moving, remembered my name when I came back in, and one of them even helped me figure out the payment app on my phone when I was struggling. It made a long afternoon feel a lot less frustrating.
What I remember most is that he sat down. My last doctor always stood by the door. Dr. Rao came in, pulled up a stool, and just talked to me. He asked about my job, how the symptoms were messing with my daily life. When he explained the treatment, he drew a little diagram on his notepad. Felt like he actually saw me as a person, not just a chart.