Patient Experience
My mother was admitted with a high fever and confusion. We were all scared. Dr. Rahul Puri came to see her late in the evening, after his rounds. He sat with us in the waiting area and drew a simple diagram on a notepad to explain what he thought was happening with her infection and the plan. He didn't rush us. He answered my brother's panicked questions calmly. That moment of clear explanation, when we felt so lost, made all the difference. Her recovery was steady, and he checked in with us daily.
Took my father to Apollo Jayanagar for his stomach issues. Parking was a hassle that day, and we were late. I expected the doctor to be short with us. Dr. Puri wasn't. He listened to my dad's long, rambling story without interrupting. His diagnosis was straightforward, and the treatment he suggested worked. What stood out was how he looked at my dad, not just the file. He has a quiet way of making you feel heard.
Our 8-year-old had a bad scare with appendicitis. It was our first major hospital experience as parents. Dr. Puri was fantastic. He explained everything to us in plain language, no confusing medical jargon. He even kneeled down to talk to our son directly, told him what would happen in a way a kid could understand. The surgery went smoothly, and the follow-up was just as good. We left feeling incredibly relieved and well taken care of.
I was really worried about my husband's persistent cough. Dr. Puri at Apollo saw him. He ordered the right tests, no unnecessary stuff. When the results came, he called me himself to explain it was a treatable infection, not the worst of our fears. His direct, no-nonsense approach cut through our anxiety. The medication worked quickly. We're so glad we went to him.