Patient Experience
I'd been to three doctors about this constant fatigue and pain. Everyone had a different theory. Dr. Prathap actually sat me down, listened to my whole history again, and ordered a specific test the others hadn't. Turns out it was a tricky autoimmune thing. He explained it in a way that finally made sense, without making me feel stupid for being confused before. It was a relief just to have a name for it and a real plan.
Had to get a small cyst removed. Honestly, I was more nervous about the hospital part than the actual procedure. But at Medicover Hoodi, it was surprisingly straightforward. Dr. Prathap did the whole thing in his clinic room. He talked me through each step, and it was over in maybe twenty minutes. The stitches were so neat you can barely see the scar now. It felt very routine for them, which was exactly what I needed.
The parking lot was packed when I arrived for my appointment, which put me in a bad mood. But from the front desk to the nurses, everyone was really calm and helpful. The place is clean and doesn't feel chaotic. It set a good tone. By the time I saw Dr. Prathap, I was a lot less frazzled. It's clear the whole team there works well together, and that makes a difference.
What I remember most is how Dr. Prathap talked to my elderly mother. She gets anxious and asks the same question twice. He never rushed her, never showed a hint of irritation. He pulled his chair closer, looked her in the eye, and repeated things patiently in simpler terms. That kindness meant more to our family than any medicine. You don't see that everywhere.