Patient Experience
For months, I just felt off tired, some weird pains, nothing that made sense. Saw a couple of doctors who said it was stress. Dr. Shivakumar actually listened. He didn't rush. He asked questions I hadn't been asked before and ordered some specific tests others hadn't. Turns out it was a rare autoimmune thing. He explained it all in a way I could finally understand, drew diagrams on his notepad. Starting treatment now and for the first time, I feel like we know what we're fighting.
I needed a minor cyst removed. Honestly, I was more nervous about the hospital experience than the procedure itself. Dr. Shivakumar and his team made it so straightforward. The whole thing took maybe forty minutes from check-in to walking out. He checked in right before, cracked a small joke that helped, and the actual removal was quick. Sore for a day, but that was it. Sometimes simple things are done well, and that matters.
The Sakra hospital itself is quite something bright, clean, doesn't have that overwhelming hospital smell. But what stood out was the team. The front desk person remembered my name when I came for my follow-up. The nurse who took my vitals saw I was anxious and just talked to me about normal stuff for a minute. It felt coordinated, like they all talked to each other. Dr. Shivakumar is great, but the people around him really make the place run smoothly.
What I'll remember most is how he talked to my elderly mother. She gets confused easily and is scared of doctors. He pulled up a chair, sat right next to her, and spoke so gently. He didn't just talk to me about her. He asked her about her garden to put her at ease. He has this calm, patient way about him that you don't see often. You feel like a person, not just a case file, when you're in his room.