Patient Experience
At my age, one doesn't expect to feel so heard. I was quite anxious about this persistent stomach trouble. Dr. Ume Hani didn't rush me at all. She listened to every old worry I had, explained things in a way I could understand, and her calm manner put me right at ease. The hospital itself is very comfortable, though I did have to wait a little longer than expected. Still, I left feeling cared for, not just treated.
Had a skin infection that wouldn't clear up. Went to Sakra, saw Dr. Ume Hani. She was clear, asked the right questions, and gave me a treatment plan that actually worked. No fuss, got the job done. The pharmacy line was long, but that's a separate issue. Doctor was effective.
I was so nervous before my appointment. I'm not good with hospitals. But Dr. Hani has such a gentle way about her. She spoke softly, made sure I was comfortable before the examination, and checked in with me throughout. It felt like she was really seeing me, not just my symptoms. That meant a lot.
Finally! I'd been dealing with this fatigue and dizziness for months, and my previous doctor just shrugged it off. Dr. Ume Hani actually took me seriously. She ordered the right tests and figured it was a vitamin deficiency. Started the supplements she suggested, and within a couple of weeks, I felt like a new person. So relieved to have an answer and a doctor who really digs in to find one.