Patient Experience
At my age, you don't want to be rushed. Dr. Ong-Art never made me feel like a number. He listened to all my little complaints, even the ones I thought were silly. The hospital was very clean, and he explained my new medication in a way I could actually understand. I left feeling much calmer.
We brought my father in, and we were all pretty worried. Dr. Phruetthiphat was the first doctor who took the time to sit down with the whole family after the check-up. He drew a simple diagram on a notepad to show us what was going on, answered all our questions without looking at the clock, and gave us his direct number for follow-up. That meant the world to us.
Saw Dr. Ong-Art for a persistent cough. He's straightforward, no fluff. Asked the right questions, ordered the necessary tests, and fixed the issue. Parking at Bangpakok 9 is always a hassle, but the actual appointment was efficient. Good doctor.
I'd been feeling run-down for months. My usual clinic just gave me vitamins. At Bangpakok 9, Dr. Ong-Art actually looked at my old files, asked about my work stress, and connected dots others missed. He remembered a minor allergy I mentioned once. The follow-up plan was clear, and he even suggested a cheaper pharmacy for the prescription. It felt like he was solving a puzzle, not just processing a patient.