Patient Experience
I've been seeing Dr. Sermpong for my check-ups for about five years now. He remembers my history without having to dig through the file every time, which I really appreciate. The clinic at Bangpakok 9 can get busy, but he never rushes me. I trust his judgment completely because he's always been straight with me about what I need and what I can let slide.
My elderly mother was admitted to Bangpakok 9 with a bad infection. Dr. Sermpong was her attending physician. What stood out was how he took the time to explain everything to me and my sister in simple terms, not just when things were serious, but every day with updates. He gave us his direct line for questions, which meant we weren't left worrying overnight. He treated my mom with such gentle respect, and that meant the world to us.
Had a weird stomach thing that wouldn't quit. Went to see Dr. Sermpong at BPH 9. He was direct, figured it out fast, and the treatment worked. No fuss. Good doctor.
I was really nervous about some ongoing fatigue and just felt off. The parking at the hospital was a nightmare that day, which didn't help my mood. Dr. Sermpong listened to me ramble for a good ten minutes before he even touched his computer. He asked questions about my work stress and sleep, not just my physical symptoms. He ordered the right tests, sure, but it was how he connected the dots and laid out a clear, manageable plan that made the difference. I left feeling heard, not just processed.