Patient Experience
I was so nervous going in for my first check-up in years. Dr. Suraphon just had this calm way about him that made me feel okay. He explained everything without making me feel stupid for asking questions. I actually left feeling like I could handle my health.
My mom was admitted, and Dr. Suraphon was so good with us. He didn't just talk to her; he made sure my sister and I understood what was happening and what the plan was. He gave us his direct number for the ward, which meant a lot. We never felt left in the dark.
Saw Dr. Suraphon for a persistent cough. Quick, clear, no nonsense. Got a prescription that actually worked. Would go back.
I'd been feeling run down for months. My appointment at Bangpakok 9 was at 10, I got there a little early but the waiting area was packed. When I finally saw Dr. Suraphon, he didn't rush. He listened to my whole history, asked about my work stress, and ordered the right tests. He called me himself with the results two days later and we made a real plan, not just a quick fix. It felt like he actually wanted to figure it out with me.