Patient Experience
The hospital itself was nice and calm, which helped because I was pretty anxious. The nurses at the check-in desk were really kind when I couldn't find my paperwork. Even the lady who brought the tea had a smile. It felt organized, not chaotic. Dr. Yong's clinic there ran on time, too, which I appreciate.
I'd been to a few doctors with this weird, lingering fatigue and low fever. Everyone said it was stress. Dr. Yong was different. He actually listened, asked about a trip I took months ago, and ordered some specific tests no one else had. Turns out it was a rare bacterial thing. He explained it all with a diagram on his notepad. I'm finally on the right meds and feeling like myself.
Needed a minor cyst removed. Honestly, I was nervous at first, but Dr. Yong made it simple. The whole thing took maybe twenty minutes in his office at Bangpakok 9. He talked me through each step, the local anesthetic worked perfectly, and I was back at my desk after lunch. It healed up clean, no fuss.
What stuck with me was how Dr. Yong talks to you. He doesn't rush. He sits down, looks you in the eye, and asks 'What do you think is going on?' He remembers small things from past visits about my family. It doesn't feel like you're just another chart. You feel heard, which is half the battle when you're not well.