Patient Experience
I'd been to three other doctors for this weird fatigue and joint pain. They all said it was stress. Dr. Desai actually sat and listened to every single symptom, even the ones I thought were silly. She ordered a specific blood test the others hadn't. Turns out it was a thyroid issue that was messing with everything. She explained it in a way that finally made sense. I'm on medication now and feel like myself again.
Had to get a mole checked and removed. Honestly, I was nervous at first—anything involving a scalpel makes me queasy. But Dr. Desai was so calm about it. She talked me through each step, told me exactly what she was doing and why. The whole thing took maybe twenty minutes. The stitches were tiny, and it healed up perfectly. It was a relief to have it done and over with so easily.
The hospital itself was nice and calm, which helped a lot. I was early for my appointment and the parking was full, so I was a bit flustered. The lady at the front desk was really kind, found my file quickly, and even got me a glass of water. Everyone, from the nurse who took my vitals to the person who scheduled my follow-up, seemed genuinely friendly. It made the whole visit less stressful.
What I remember most is how Dr. Desai talked to my elderly mother. She has trouble hearing, and some doctors just raise their voice. Dr. Desai pulled her chair closer, made sure Mom was looking at her, and spoke clearly and patiently. She didn't rush her. She asked about her garden to put her at ease. It wasn't just about the medicine; it was about seeing her as a person. That meant the world to us.