Patient Experience
I'd been to a couple of doctors about this nagging fatigue and joint pain, and everyone kept saying it was stress. Dr. Apoorva was the first one who actually sat and listened to my whole history. She ordered some specific tests others hadn't, and it turned out to be something pretty rare. She explained it all on a notepad, drew little diagrams. I was scared, but she laid out a clear plan. I'm on the mend now, and I honestly don't think anyone else would have connected the dots.
Had to get a minor cyst removed. Honestly, I was more nervous about the hospital experience than the procedure itself. Dr. Suran's team at Apollo Sage made it a non-event. The whole thing was over in what felt like twenty minutes. She checked in right after, the nurse gave clear instructions for the bandage, and that was that. It was so straightforward it almost felt boring, in the best possible way.
The parking at Apollo Sage was a nightmare that day, I was already flustered. But from the front desk to the nurse who took my vitals, everyone was calm and kind. The place just felt clean and quiet, which helped a lot. When Dr. Apoorva came in, she was completely focused, not rushed. It felt like the whole environment, staff included, was set up to let her just do her job well without the patient feeling like a number.
Look, I'm not great with doctors. I get tongue-tied and forget my questions. Dr. Suran has this way of just... talking *with* you. She asks about your work, remembers your kid's name from last time. It sounds small, but when she explained my blood pressure meds, she did it while leaning against the counter, like we were figuring it out together. She doesn't talk down to you. Makes a huge difference when you're trying to manage your health.