Patient Experience
I'd been to a couple of doctors about this weird fatigue and joint pain. Everyone said it was stress or just getting older. Dr. Alex actually listened, like, really listened to all the little details I thought were silly. She ordered some specific tests nobody else had, and it turned out to be something pretty rare. She explained it all without making me feel stupid, and we finally have a treatment plan that's working. It's a relief to just have a name for it.
Had to get a minor cyst removed. Honestly, I was more nervous about the whole hospital thing than the procedure itself. Dr. Alex's team made it simple. The nurse who prepped me was cracking jokes, which helped. The procedure itself was over in what felt like ten minutes. Dr. Alex checked in the next day herself, which I wasn't expecting. It healed up clean, no fuss. Sometimes simple is good.
The parking garage at Apollo Sage was a nightmare that morning, completely full. I was flustered by the time I got to Dr. Alex's floor. But the lady at the front desk was so calm and got me checked in fast. The whole place just felt quiet and clean, not chaotic. Even the person who took my blood pressure was gentle and chatted about the weather. It made a stressful start to the day much easier to handle.
Look, I don't really like doctors. I get awkward. But Dr. Alex has this way of talking *with* you, not at you. She sat down, didn't hover by the door. When I told her I was scared about the medication side effects, she didn't dismiss it. She said, 'Yeah, that's a valid concern, let's talk about how we manage that.' It felt like a conversation, not a lecture. That matters a lot to me.