Patient Experience
I'd been to a couple of doctors for this nagging pain and fatigue, and everyone just said it was stress. Dr. Bhavya was the first one who actually listened. She ordered a specific test I'd never even heard of, and it turned out to be something pretty rare. She explained it all to me, drew diagrams on a notepad, and didn't make me feel silly for being scared. She figured out what others missed.
Had to get a small cyst removed. Honestly, I was nervous at first, but Dr. Swarnkar made it so straightforward. The whole thing felt very normal, you know? She talked me through each step, the local anesthetic worked perfectly, and it was over before I knew it. Follow-up was quick and easy. Sometimes simple things done right are a huge relief.
The Apollo facility in Bilaspur is nice and clean, I'll say that. But what really stood out was the team. The front desk lady helped me sort out my insurance paperwork without a fuss, even when I'd forgotten a document. The nurse who took my vitals was really kind and chatted with me to keep my mind off things. It felt like everyone was actually working together.
What I remember most is how Dr. Bhavya talks to you. I'm an older patient, and sometimes doctors rush. She sat down, looked me in the eye, and asked about my life, not just my symptoms. She has this calm way about her that just makes you trust her. When she explained my treatment plan, she checked twice to make sure I understood. That kind of respect means everything.