Patient Experience
I'm a 78-year-old retired teacher who had been struggling with cataracts for years, making my beloved books blurry. Dr. Ertürk didn't just see me as another surgery; she understood my passion for reading. Before the procedure at Acibadem Bursa, she explained everything using simple analogies about camera lenses. What amazed me was her post-op follow-up—she personally called me the next evening to check if I was comfortable! Now I can read fine print without glasses. Her combination of technical skill and genuine warmth is something I've never encountered in 50 years of seeing doctors.
Our 8-year-old daughter developed a sudden, intense fear of light and complained of 'rainbow halos.' We rushed to Acibadem's emergency department in a panic. Dr. Ertürk was on call and immediately recognized the potential seriousness. She calmed our daughter by letting her hold a model eye while explaining, 'We're going to take a picture of the inside of your eye to find the tiny door that's stuck.' Diagnosed with acute angle-closure glaucoma, Dr. Ertürk performed laser iridotomy that same night. Her ability to translate complex procedures into child-friendly language while moving with urgent precision saved our daughter's vision. We still have the 'bravery certificate' she gave her.
As a graphic designer, my deteriorating vision wasn't just inconvenient—it threatened my career. I needed a complex multifocal lens implant after years of high myopia and developing presbyopia. Dr. Ertürk spent two consultations mapping out a personalized surgical plan, using 3D simulations to show expected outcomes. She was brutally honest about potential trade-offs but confident in her approach. The surgery itself at Acibadem Bursa was surreal—I was awake but felt nothing, and she narrated each step calmly. Now, six months later, I have 20/20 vision at all distances. Her meticulous pre-op planning and innovative technique gave me back my professional life.
I went for what I thought was a routine contact lens checkup, but Dr. Ertürk noticed subtle changes in my peripheral retina during the dilated exam. She discovered lattice degeneration with early thinning—a condition I'd never heard of. Instead of alarming me, she explained it like 'finding a weak spot in a tire before a long journey.' She performed preventive laser barricade treatment right then in her office. What impressed me most was her educational approach; she drew diagrams showing exactly what she was treating and why. This wasn't just a checkup—it was potentially vision-saving preventive care delivered with extraordinary attentiveness to detail.