Patient Experience
Our 14-year-old daughter was admitted to the ER with crippling pelvic pain. The on-call gynecologist was Dr. Elif, and her approach was a revelation. She spoke directly to our daughter, not just to us, using simple diagrams to explain possible ovarian torsion. She ruled out emergencies with swift ultrasound skills, then diagnosed a complex ovarian cyst. Her plan? A minimally invasive surgery scheduled for the next morning, but first, she sat with us for 45 minutes, answering every frantic question. The surgery was flawless, and our daughter’s follow-up felt like visiting a wise aunt who remembered her favorite color.
After three miscarriages, my routine fertility checkup with Dr. Elif turned into a detective story. While reviewing my file, she noticed a subtle pattern others missed and ordered a specific thrombophilia panel. It revealed a clotting disorder. Her solution wasn't just medication; it was a personalized, week-by-week pregnancy roadmap with her direct line for emergencies. I’m now 24 weeks along, and every scan with her feels like a collaborative victory. She remembers the name we’ve chosen and asks about my stress levels before discussing medical details.
I went to Dr. Elif for a laparoscopic myomectomy, a complex surgery for multiple large fibroids. Her pre-op consultation was unlike any other—she used a 3D model of my own MRI to show exactly what she would do. Post-surgery, I had a rare reaction to the anesthesia gas causing severe shoulder pain. At 10 PM, I texted the number she’d given me, not expecting a reply. She called me within minutes, guided breathing exercises over the phone, and arranged a special physio session for the next day. Her expertise in the OR was matched only by her commitment beyond it.
I brought my 4-year-old son, Ali, to Dr. Elifnur Sevinç after months of recurring ear infections that kept him up crying every night. Other doctors just prescribed antibiotics, but Dr. Sevinç was different. She got down on his level, showed him the otoscope with a little toy story, and called it a 'space explorer.' She discovered chronic fluid buildup and recommended tubes. The surgery at Acibadem Bursa was seamless. She called us personally that evening to check on him. For the first time in a year, Ali is sleeping through the night and his speech clarity has improved dramatically. She didn't just treat a symptom; she solved the root problem with incredible compassion for a frightened child.
As a 72-year-old with sudden, violent vertigo that made me feel like the room was spinning off its axis, I arrived at the emergency department terrified I was having a stroke. Dr. Sevinç was the on-call ENT. In the midst of the ER chaos, she had a remarkable calm. She performed a series of precise positional tests right there—the Dix-Hallpike maneuver—and diagnosed benign paroxysmal positional vertigo (BPPY). Instead of just sending me home with pills, she performed the Epley maneuver in her office. The relief was instantaneous and felt like magic. She then taught my daughter how to do a simpler version at home if it recurred. Her approach wasn't just emergency intervention; it was emergency education and empowerment.
My case was complex: a recurrent pleomorphic adenoma in my parotid gland. My previous surgery elsewhere had left me with partial facial weakness. I consulted three surgeons before meeting Dr. Sevinç at Acibadem Bursa. Her review was meticulous; she spent an hour with me and my scans, drawing diagrams to explain the facial nerve's pathway and her plan to preserve it while removing the entire tumor. The surgery took over 5 hours. When I woke up, her first words were, 'Try to smile for me.' I could. All nerve function was intact. Her follow-up has been rigorous, with detailed ultrasound checks. She combines the hands of a micro-surgeon with the strategic mind of a general. This wasn't just an operation; it was a meticulously executed restoration.
I came in for what I thought was a routine checkup for occasional sinus pressure. Dr. Sevinç, however, has a way of listening that goes beyond the stated complaint. She asked about my sleep, my morning throat, and my exercise routine. Using a flexible nasal endoscope—which she made completely comfortable—she found significant nasal valve collapse and a deviated septum I never knew I had. She explained how this was forcing me to mouth-breathe during runs, affecting my performance. We opted for functional septorhinoplasty. The change has been profound. My sleep is deeper, my morning voice isn't hoarse, and my 5K time has dropped. She saw an athlete where I only saw a sinus patient. Her routine checkup uncovered the hidden bottleneck in my daily life and fixed it.
As a professional rock climber, my fall resulted in a complex open tibia fracture and severe hypothermia after being trapped overnight. Dr. Emre Furkan Aydin not only performed emergency surgery to save my leg but coordinated a warming protocol that prevented tissue necrosis. His understanding of environmental trauma alongside surgical skill gave me back my career.
My 4-year-old daughter swallowed multiple rare-earth magnets, creating a life-threatening intestinal perforation. Dr. Aydin recognized the unique danger immediately, bypassing standard protocols for emergency laparotomy. His calm explanation during the crisis and follow-up care that included child-life specialists made her recovery surprisingly trauma-free.
During a cultural festival, I suffered a traumatic eye injury from a traditional dance prop. Dr. Aydin, facing an injury he'd never seen before, consulted international specialists in real-time while stabilizing me. His innovative temporary prosthesis design preserved the socket until reconstructive surgery, saving both my vision and cultural participation.
As an 82-year-old with multiple comorbidities, my 'simple' hip fracture after a fall became a systemic crisis. Dr. Aydin created a hybrid approach—minimally invasive fracture fixation combined with intensive medical management—that avoided ICU admission. His geriatric trauma protocol had me walking in days rather than weeks.
A 19-year-old university student with a complex psychiatric history and autism spectrum disorder was admitted for recurrent, severe vomiting episodes dismissed as psychosomatic. Dr. Biçakci diagnosed rumination syndrome, recognizing the involuntary pattern. He implemented a unique behavioral biofeedback therapy protocol tailored to the patient's sensory needs, avoiding medication. The patient achieved significant symptom control and successfully continued his education.
A 45-year-old long-haul truck driver presented with iron-deficiency anemia. Colonoscopy revealed a cecal angiodysplasia, but Dr. Biçakci's meticulous examination also identified subtle mucosal changes in the terminal ileum. Biopsy confirmed early-stage Crohn's disease, completely asymptomatic aside from the anemia. Early intervention with targeted therapy prevented future complications, allowing the patient to maintain his livelihood with monitoring.
A 28-year-old female professional e-sports athlete presented with debilitating, exercise-triggered upper abdominal pain and nausea that threatened her career. Extensive prior testing elsewhere was inconclusive. Dr. Biçakci identified a rare case of median arcuate ligament syndrome (MALS) compressing the celiac artery during the exaggerated postures of competition. He coordinated a multidisciplinary approach with vascular surgery, leading to a successful laparoscopic release. The patient returned to international competition pain-free after a structured 3-month recovery.
A 72-year-old retired beekeeper from a rural village presented with persistent diarrhea and severe weight loss, self-treating with honey and herbal remedies for months. Dr. Biçakci discovered an obscure parasitic infection (Cyclospora) likely from contaminated well water, complicated by secondary bile acid malabsorption. Treatment involved specific antimicrobials and bile acid sequestrants. The patient's extended family was educated on water safety, leading to community-wide preventive measures.
Our 11-day-old granddaughter, Elif, was rushed to Acıbadem Bursa with severe jaundice and feeding difficulties. We were terrified. Dr. Eren Erseven met us in the emergency department with a calm that immediately settled our panic. He didn't just treat the numbers; he explained the phototherapy process in such detail, even drawing diagrams for us anxious grandparents. He personally checked on her every two hours through the night, and his gentle manner with such a tiny baby was incredible. Within 48 hours, she was pink, feeding well, and we were home. He turned a neonatal crisis into a manageable experience.
My 8-year-old son, Kaan, has a complex congenital heart condition that requires meticulous follow-up. We've seen many specialists, but Dr. Erseven is different. At our routine check-up last month, he spent 45 minutes just observing Kaan play, noting his energy levels and color. He then correlated this with the echocardiogram in a way no one had before, explaining the 'why' behind each slight change in medication. His approach isn't just clinical; it's holistic. He remembers Kaan's love for football and always asks about his team. We don't feel like a case file; we feel like a family he genuinely cares for.
As a foreign expat, navigating the Turkish healthcare system for my 3-year-old's persistent ear infections was daunting. Dr. Erseven conducted the routine check-up with such precision, using a child-friendly otoscope with animal sounds. He identified a subtle anatomical issue others had missed. His recommendation wasn't immediate surgery but a structured 3-month monitoring plan with specific dietary advice to boost immunity. He provided all instructions in clear English and followed up with a secure message two weeks later. The infections have completely resolved without intervention. His preventive, evidence-based approach saved us from an unnecessary procedure.
Our teenage daughter, Defne, required an urgent appendectomy. The on-call surgeon was Dr. Erseven. What stood out was how he handled her acute anxiety. Before discussing surgery, he sat down with her, showed her the ultrasound images, and explained exactly what her appendix was doing and why it needed to come out. He treated her, a 15-year-old, as the primary patient, not just us, the parents. Post-surgery, his follow-up was remarkable. He noticed her wincing at the IV site during a visit and immediately adjusted the protocol for better pain management. His skill in emergency pediatric surgery is matched only by his profound empathy for adolescent patients.
Dr. dr Demet Alagöz provided exceptional care for my pediatrics condition. The treatment was personalized and effective.