Patient Experience
I'd been to three other doctors with this weird fatigue and stomach pain. Everyone said it was stress. Dr. Narayanan was the first one who actually sat and listened to my whole history, even the stuff I thought was irrelevant. He ordered a specific test the others hadn't. Turned out it was something pretty rare with my thyroid. He explained it in a way that finally made sense. I'm on treatment now and feel like myself again. He just didn't give up. (Patient of Dr. A.)
Had to get a small cyst removed. Honestly, I was nervous at first—any procedure is scary. But Dr. Narayanan talked me through every single step before we started, even drew a little diagram. The whole thing was over in what felt like ten minutes. Hardly any pain afterwards. It was just... straightforward. Exactly what you hope for with something routine. (Patient of Dr. A.)
The hospital itself is nice and calm, which helped a lot. I was early for my appointment and the parking was full, so I was a bit flustered. The front desk lady saw me and was really kind about it, helped me find a spot. Even the nurse who took my vitals had a chat with me about my garden to distract me. It felt like people there actually see you as a person, not just a chart. (Patient of Dr. A.)
What I remember most is how he spoke to my elderly mother. She gets confused easily. He didn't talk over her head to me; he knelt down by her chair, looked her in the eye, and used simple words. He checked if she understood, and he wasn't in a rush. You don't see that much anymore. That patience meant the world to us. (Patient of Dr. A.)