Patient Experience
I'd been to a couple of doctors with this weird fatigue and stomach pain, and everyone just said it was stress. Dr. Oomman actually listened. He asked about things no one else did, like a trip I took years ago. He ordered a specific test I'd never heard of, and it turned out to be a tricky parasitic thing. He explained it all on a notepad, drawing little diagrams. I'm on the mend now, and honestly, I think he's the only one who would have figured it out.
Had to get a minor cyst removed. I was nervous at first, but Dr. Oomman made it feel like no big deal. The whole thing was over in what felt like twenty minutes. He talked me through each step as he was doing it, which really kept my mind off things. The incision was so small I barely notice it now. It was just a very straightforward, smooth experience from check-in to the follow-up call.
The parking at Apollo was a nightmare that day, completely full. I was flustered by the time I got to the clinic. But the lady at the front desk was so calm and found my file immediately. The whole place just felt quiet and orderly, not chaotic like some hospitals. Even the nurse who took my vitals had a really kind way about her. It made waiting a bit for the doctor much easier to handle.
What I remember most is how he talked to my elderly mother. She gets confused easily and was scared. Dr. Oomman pulled up a chair, sat right next to her, and spoke so gently. He didn't just talk to me about her condition; he made sure she understood, using simple words and checking her eyes to see if she was following. He treated her with such respect, not just as a patient. That meant the world to us.