Patient Experience
My husband was diagnosed last fall. It was a scary time for all of us. Dr. Pai was the one who sat us down, my kids and me, and explained everything in words we could actually understand. He didn't sugarcoat it, but he made us feel like we had a real plan. He always asked if we had questions, and he listened. That meant more than anything.
My mother needed surgery. We chose Apollo. Dr. Ajit Pai handled her case. He was clear, direct, and got straight to the point in every meeting. No confusing medical jargon, just the facts and the next steps. The waiting room was packed one day, but he still didn't rush us. We appreciated the efficiency and his no-nonsense approach.
I was so worried about my sister. When we met Dr. Pai, he had such a calm way about him. He spoke softly, took his time, and made sure we all felt heard. He remembered small details about her, like her fear of needles, and arranged for the nurse to be extra gentle. It’s his kindness I’ll remember most.
What a relief! After two confusing opinions, we saw Dr. Pai. Finally, someone who laid out a clear path forward. He was upbeat and confident without being pushy. When he walked in after the procedure with a smile and a thumbs-up, I almost cried. The hospital parking is a nightmare, but honestly, after that news, I didn’t even care.