Patient Experience
Our 8-year-old, Rohan, was diagnosed with a tumor behind his eye. We were terrified. The first time we met Dr. Chacko at Apollo Proton, he got down on his haunches to talk to Rohan about his favorite cartoon before he even looked at the scans. He explained everything to us in our language, Tamil, drawing pictures so we could understand. The waiting room was always crowded, and sometimes we had to wait a bit, but he never rushed us. When Rohan was scared before a procedure, Dr. Chacko just sat with him for ten minutes, telling a silly story. It wasn't just about the medicine; it was about seeing our child as a person. We're halfway through treatment now, and Rohan asks if 'the story doctor' will be there. That means more than any medical term.
Had a complex abdominal issue. Multiple opinions, no clear answers. Went to Dr. Ari Chacko at Apollo Proton. He reviewed my entire history, ordered specific tests others missed. Diagnosis was swift. Proposed a surgical plan that was less invasive than what I was told elsewhere. Explained the risks clearly, no sugarcoating. Surgery went as he said. Recovery was straightforward. Follow-up was efficient. He's a sharp, competent doctor. Parking at the centre is a nightmare, but his clinical skill is worth the hassle.
I was quite nervous coming to a big cancer centre. Everything feels so large and serious. But Dr. Chacko has such a calm way about him. He speaks softly, listens completely. When I got my diagnosis, he made sure my daughter was on the phone so she could hear it too and ask questions. He remembers small things, like asking about my garden. The treatment path he suggested made sense to me; it felt measured and careful. There’s a gentleness in his approach that made a difficult time feel more manageable. I am very grateful for his kindness.
After two years of unexplained pain and fatigue, I was at my wit's end! I got a referral to Dr. Chacko. Honestly, the first appointment, he looked over my file and said, 'I think we've been looking at this the wrong way.' BOOM. He ordered one specific test that nobody else had, and it gave us the answer! It was like finally finding the map after being lost. The treatment plan started right away. I've got my energy back! My family says I'm like my old self again. Dr. Chacko and his team? Absolutely brilliant. So glad I found them!