Patient Experience
I'd been feeling off for months, tired all the time with weird aches. Saw a couple of doctors who just said it was stress. Dr. Chandran Abraham was different. He actually listened, asked a ton of questions I hadn't been asked before, and ordered some specific tests. Turns out it was a thyroid issue that wasn't showing up on the standard panels. He explained it all on a notepad, drawing little diagrams. I'm on treatment now and finally starting to feel like myself. He didn't give up when it wasn't obvious.
Had to get a small cyst removed. Honestly, I was nervous about any kind of procedure. Dr. Abraham made it simple. He told me exactly what he'd do, how long it would take, and what the scar might look like. The whole thing at Apollo Firstmed was over in what felt like twenty minutes. A bit of local anesthetic, some chatting about the Chennai heat, and it was done. Follow-up was easy. Sometimes straightforward is exactly what you need.
The clinic at Apollo Firstmed was busy that day, I had to wait a bit. But you know what stood out? The nurse at the front desk saw I was anxious and brought me a glass of water without me asking. The whole team, from the person who took my blood to the billing staff, seemed to actually talk to each other. It felt coordinated, not chaotic. Even the waiting area was calm, which helped a lot. Dr. Abraham's approach seems to set the tone for his whole team.
What I remember most is how he talked to my elderly mother. She gets confused easily and is scared of hospitals. Dr. Abraham pulled up a chair, sat right next to her, and spoke so gently. He checked with her if she understood each step before moving on. He didn't just look at her file; he looked at her. You can't fake that kind of patience. It meant the world to us.