Patient Experience
I'd been to a couple of doctors for this nagging fatigue and stomach issue, and everyone just said it was stress. Dr. Charumathi actually listened to everything, even the small stuff I thought was silly. She ordered some specific tests others hadn't, and it turned out to be a thyroid problem combined with a mild food intolerance. She explained the link between the two in a way that finally made sense. I'm on a simple treatment plan now and feel like myself again.
Needed to get a cyst removed—sounded scary, but it was pretty routine. The appointment at Apollo was straightforward, though I did have to circle for parking. Dr. Charumathi walked me through the whole thing the week before, so on the day, I knew what to expect. It was quick, she checked in during the procedure to make sure I was okay, and the follow-up was just a quick look. No drama, just what I needed.
Honestly, the hospital itself made a difference. I was really anxious coming in, but the front desk lady saw it and was so calm. The nurse in Dr. Charumathi's section had a warm way about her that put me at ease while I waited. The place was clean and quiet, which helped a lot. It felt like the whole team, not just the doctor, was on the same page about helping patients feel a bit less stressed.
What I remember most is how Dr. Charumathi talks to you. I was nervous at first, asking a million questions. She never rushed me. She sat down, looked at me, and answered everything simply, even drawing a little diagram on her notepad. She has a quiet, firm kind of patience that makes you feel heard, not just processed. That meant more than any medicine that day.