Patient Experience
Our son had been tired and pale for weeks. Our local doctor was stumped. We saw Dr. Clington at Apollo Children's, and honestly, we were just hoping for answers. He didn't rush. He listened to everything, even the small stuff I thought was silly, and ordered a specific blood test others hadn't. It turned out to be a rare type of anemia. He explained it to us in our language, drew diagrams on his notepad, and laid out a clear plan. That appointment changed everything for us.
My daughter needed her tonsils out. You hear stories, so I was a bundle of nerves. The day of the surgery, Dr. Clington was just... calm. He walked us through what would happen one more time, cracked a small joke with my daughter about ice cream, and that helped more than he knew. The procedure itself was straightforward. We were in and out the same day, and her recovery was exactly as he said it would be. No drama, just smooth and professional.
The place was busy, I won't lie. Finding parking at Apollo took a few loops. But once we got inside, the difference was clear. The front desk staff saw I was struggling with forms and helped me fill them out. A nurse noticed my boy was scared of the scale and turned it into a game. Even the person who cleaned the waiting area gave us a smile. Dr. Clington is great, but the whole team there made a stressful day feel manageable.
What I'll remember most is how he talked to my child, not just to me. He got down on his knee to be at eye level, asked about her school, and let her hold the stethoscope. He has this way of making scary things seem less scary. When he explained the medicine, he used words she could understand. You can tell he really sees the person, not just the patient. That kind of care sticks with you.