Patient Experience
I'd been to a couple of doctors for this nagging abdominal pain, and everyone said it was just stress. Dr. Nikhila at Gleneagles Global was different. She actually sat and listened to my whole history, asked questions no one else had. She ordered a specific scan the others hadn't thought of, and it turned out to be a tricky, rare kind of hernia. I was nervous, but she explained it in simple terms—no sugarcoating, but also no scary jargon. She handled the surgery, and honestly, I feel like she figured out a puzzle everyone else missed.
Had to get a minor cyst removed. Honestly, I was more worried about the hospital process than the procedure itself. But from check-in to discharge, it was straightforward. Dr. Nikhila was in and out, efficient and calm. The whole thing took maybe an hour, parking was a bit of a hunt, but the actual medical part? Smooth as anything. No drama, just got it done and sent me home with clear instructions.
The place itself makes a difference. I was there with my dad for his check-up. The staff at the front desk were really patient with his questions, and the nurse who took his vitals had a great way of putting him at ease. It's clean and quiet, which helps when you're feeling anxious. Dr. Nikhila was great, sure, but the whole environment felt supportive, not cold or clinical.
What stuck with me was how Dr. Nikhila talks to you. I'm not great with medical stuff, and I know I ask silly questions. She never made me feel rushed or stupid. Before my gallbladder surgery, she drew a little diagram on a notepad to show me what was going on. She has this direct but kind way about her—you trust her because she's honest and actually looks you in the eye. That matters a lot when you're scared.