Patient Experience
I'd been to a couple of doctors about this constant fatigue and weird joint pain, and everyone just said it was stress. Dr. Gomathi was the first one who actually sat and listened, really listened, to all the little things I thought were unrelated. She ordered some specific tests others hadn't, and it turned out to be something pretty rare. She explained it all in a way that finally made sense, without making me feel like a medical mystery. It was a relief just to have a name for it and a real plan.
Had to get a minor cyst removed. Honestly, I was more nervous about the whole hospital process than the actual thing. Dr. Gomathi's team at Apollo Firstmed had it down. The nurse who prepped me was really calming, and the procedure itself was over before I knew it. Dr. Gomathi checked in the next day herself, which I wasn't expecting. No fuss, no drama, just good, straightforward care.
The waiting area at Apollo Firstmed is actually quite pleasant, lots of natural light which helps when you're anxious. But what stood out was the front desk staff. I was flustered because I'd forgotten my old reports, and the parking was a nightmare that day. The lady at reception was so patient, helped me sort it out, and even found a way to get my file pulled up. It set a calm tone for the whole visit before I even saw the doctor.
Look, I'm not great with doctors. I get quiet and just nod along. Dr. Gomathi has this way of talking that puts you at ease. She doesn't just fire questions; she chats. She noticed I was clamming up and just started asking about my work to break the ice. By the end of it, I was telling her things I hadn't even planned to mention. She remembers small details from past visits too, which makes you feel seen, not just processed.