Patient Experience
I'd been to three other doctors with this nagging abdominal pain, and everyone said it was just stress. Dr. Ilankumaran was the first one who actually sat and listened, really listened, to my whole history. He ordered a specific scan the others hadn't, and it turned out to be a rare type of intestinal adhesion. He explained it in a way that finally made sense. I felt heard for the first time in months.
Had to get a small cyst removed from my back. Honestly, I was nervous at first, but Dr. Ilankumaran made it so simple. The whole thing at Apollo Greams Road took maybe an hour from check-in to leaving. He talked me through each step, the local anesthetic worked perfectly, and I was back at my desk after lunch. Sometimes simple things are done well, and that matters.
The place was busy, I won't lie—parking was a bit of a hunt. But once inside, the whole experience was calm. The front desk lady helped me find my file when I'd forgotten my ID, and the nurse who took my vitals had a really kind way about her. Even the waiting area felt less clinical. It set a good tone before I even saw the doctor.
What I remember most is how he spoke to my elderly mother. She was scared and confused about her new medication. Dr. Ilankumaran pulled up a chair, looked her in the eye, and used simple words and a little drawing on his notepad. He didn't rush her, even when she asked the same question twice. That patience meant the world to us.