Patient Experience
Our son had been sick for weeks, and no one could figure out why. We were getting scared. Dr. Kalpana actually sat with us for a long time, going over every tiny detail we remembered. She connected things other doctors missed and ordered a specific test we hadn't done. It turned out to be something rare but treatable. She just didn't give up.
My daughter needed her tonsils out, and I was a nervous wreck about the whole thing. The day of the surgery at Apollo, Dr. Kalpana explained everything again in simple words, even drew a little picture. The procedure itself was straightforward, and my kid was eating ice cream and watching cartoons that evening. It was such a relief when something just goes as planned.
Honestly, the parking at Apollo was a nightmare that day, and I was frazzled by the time we got in. But the nurses at Dr. Kalpana's clinic were so calm and kind. They got my toddler to smile with a sticker, and the play area in the waiting room was a lifesaver. It made a stressful visit feel manageable.
What I remember most is how Dr. Kalpana talks to my child, not just to me. She gets down on his level, asks him about his toys. He used to scream at the sight of a doctor's coat, but now he walks in okay. She has this quiet, patient way about her that makes all the difference.