Patient Experience
I'd been to a couple of doctors about this nagging fatigue and weird joint pain. Everyone said it was stress or maybe just getting older. Dr. Lakshmi Narasimhan was the first one who actually listened to my whole history, even the stuff I thought was unrelated. He ordered a specific blood test no one else had mentioned. Turns out, it was something pretty rare. He explained it all to me in plain English, drew diagrams on his notepad. I'm on treatment now and finally starting to feel like myself. It was a long road, but he figured it out.
Had to get a small cyst removed. Honestly, I was nervous at first, but Dr. Narasimhan made it so straightforward. The whole thing at Apollo Firstmed was quick. He talked me through each step before he did it, which helped a lot. I was in and out in under an hour, parking was a bit of a hassle that day, but the procedure itself? Smoother than I expected. Follow-up was easy, and it healed up just fine.
The clinic at Apollo Firstmed was running behind schedule when I went, which happens. But what stood out was how the nurses handled it. They kept us updated, offered water, and were really kind. When I finally saw Dr. Narasimhan, he didn't rush at all despite the delay. The whole team, from the front desk to the doctor, just worked well together. It felt calm, even when it was busy.
What I remember most is how he talked to my elderly mother. She gets confused easily and is scared of hospitals. Dr. Lakshmi Narasimhan pulled up a chair, sat right next to her, and spoke so gently. He checked with her to make sure she understood, never talked down to her. He has this quiet, patient way about him that just puts you at ease. That meant more to our family than any medicine.