Patient Experience
My case was a real puzzle for a while. I'd been to a couple of places, and the answers weren't adding up. Dr. Manjula Rao at Apollo sat with me for a long time, really listening and piecing things together. She ordered a specific test the others hadn't, and that's what finally gave us a clear direction. It was a huge relief to finally have a plan.
I was in for a standard colonoscopy, and honestly, I was just hoping to get it over with. The prep was the worst part, as usual! But the day itself was fine. Dr. Rao's team was efficient, she explained each step quickly, and I was in and out. No drama, which is exactly what you want for something routine.
The Apollo centre is big and can feel a bit overwhelming. I got lost trying to find the pharmacy after my appointment. But the front desk staff saw me looking confused and walked me right to it. The nurses in Dr. Rao's clinic were also really kind; one even found me a charger when my phone was about to die in the waiting area. Those little things helped a lot.
What I remember most is how Dr. Rao talked to me. I was scared when I got the news, and my mind went blank. She didn't rush. She drew a simple diagram on her notepad to show me what was happening, asked if my family had questions, and her tone was just... calm. It didn't make the situation good, but it made it feel manageable.