Patient Experience
I'd been feeling off for months, tired and achy, and a couple of other doctors just shrugged. Dr. Mathew was different. She actually listened, asked a ton of questions I hadn't been asked before, and ordered some specific tests. Turns out it was a thyroid issue that wasn't showing up on the standard panel. It wasn't a quick fix, but having a name for it and a plan made all the difference. She really dug for the answer.
Had to get a small cyst removed from my back. Honestly, I was nervous at first, but Dr. Mathew talked me through the whole thing in the clinic room itself—what she'd do, how long it would take, what to expect after. The procedure itself was over in maybe twenty minutes. Hardly felt a thing. Follow-up was easy, and the scar is barely there now. Just a straightforward, no-drama experience.
The hospital itself is nice and calm, which helps when you're not feeling great. The front desk folks remembered my name when I came for my follow-up, which was a nice touch. The nurse who took my vitals was really gentle and explained everything she was doing. It's the little things—clean waiting area, clear signage—that make a visit less stressful. Dr. Mathew's clinic runs like a well-oiled machine.
What stuck with me most was how Dr. Mathew talks to you. She doesn't just look at the file; she looks at you. When I was worried about some medication side effects, she didn't dismiss it. She sat down, explained the pros and cons in plain language, and we worked out a different approach together. Felt like I was talking to a very smart, very kind person who also happens to be a doctor.