Patient Experience
I'd been to three other doctors for this nagging abdominal pain, and everyone said it was just stress. Dr. Shivakumar actually listened to the whole, long story. He ordered a specific scan the others hadn't, and it turned out to be a rare type of hernia. It wasn't a quick fix, but he explained it in a way that finally made sense. He's at Apollo on Greams Road, and honestly, his persistence is what made the difference.
Had to get a minor cyst removed. I was pretty nervous about the whole thing, but Dr. Shivakumar made it simple. He walked me through exactly what would happen, the actual procedure was over in what felt like minutes, and the follow-up was just a quick check. The whole experience was straightforward, no drama. Sometimes that's exactly what you need.
The parking at Apollo was a nightmare that day, I was running late and flustered. But from the front desk to the nurses, everyone was calm and got me sorted. The clinic area itself felt clean and quiet, which helped me settle down. When Dr. Shivakumar came in, he’d clearly been briefed and just picked up from there. The team around him really makes things flow.
Look, I'm not great with doctors. I get quiet. Dr. Shivakumar has this very calm, no-rush way about him. He sat down, asked a couple of easy questions, and just waited for me to find my words. He didn't look at the clock once. He felt more like a knowledgeable friend explaining things than someone just giving orders. That meant a lot to me.