Patient Experience
I'd been to three other doctors for this weird fatigue and joint pain. Everyone said it was stress. Dr. Nirmala was the first one who actually sat and went through my old blood reports line by line. She spotted a pattern others missed and ordered one more specific test. Turns out it was a thyroid issue that wasn't showing up in the standard checks. She didn't make me feel silly for pushing for answers.
Had to get a small cyst removed. Honestly, I was more nervous about the hospital experience than the procedure itself. But at Apollo Firstmed, it was straightforward. The nurse who prepped me was really calming, and Dr. Jayashankar explained each step as she went. In and out in a few hours, and the follow-up call the next day was a nice touch.
The place was busy, I had to wait a bit past my appointment time. But once I was in, Dr. Nirmala didn't rush. She actually listened to my whole rambling story about my digestion problems. She has this way of talking that's direct but kind of gentle. Left feeling heard, not just processed.
My dad was admitted with a bad fever. The ward was clean and quiet, which helped him rest. What stood out was how Dr. Jayashankar coordinated with the nurses. You could tell they all communicated well. Even the person who brought the meals was pleasant. It felt like a team effort, not just one person in charge.