Patient Experience
I'd been to a couple of doctors with this nagging stomach pain, and they all said it was just acidity. Dr. Prabhakar Singh actually sat and listened to my whole history, asked a bunch of questions that seemed unrelated at first. He ordered a specific scan the others hadn't. Turns out it was a tricky gallbladder issue, not just acid. He explained it in simple Tamil, drew a little diagram on his notepad. I felt heard for the first time.
Needed to get a small cyst removed. Honestly, I was nervous at first, but Dr. Prabhakar Singh made it seem so straightforward. The whole thing at Apollo Firstmed was over in what felt like an hour. He checked in right after I woke up, the stitches were neat, and the follow-up was just a quick visit. No drama, no fuss. It healed perfectly.
Parking at the hospital was a nightmare that day, I was already flustered. But the front desk staff at Apollo Firstmed were really calm and got me sorted. The nurse who took my vitals cracked a joke about the Chennai heat, which helped. Even the cleaner in the hallway gave a smile. It made waiting to see Dr. Prabhakar Singh a lot less stressful.
What I remember most is how he talks to you. He doesn't rush. When my mother was sick, he'd pull up a chair, look her in the eye, and explain things slowly until she nodded that she understood. He has this quiet way of making you feel like you're the only patient he has to see that day. It's a rare thing.