Patient Experience
My son had been tired and pale for weeks, and we'd seen a couple of doctors who couldn't figure it out. Honestly, we were scared. Dr. Prasad Manne spent a long time with us, asking questions we hadn't been asked before. He ordered a specific blood test that others hadn't, and it turned out to be a rare type of anemia. He explained it all in a way we could actually understand, and his plan worked. We finally have our energetic boy back.
We were in for my daughter's scheduled tonsillectomy. I was more nervous than she was! The procedure itself was straightforward, just like Dr. Manne said it would be. He popped his head in after to tell us everything went perfectly, no surprises. The whole thing felt very routine for them, which was exactly what I wanted—no drama, just a smooth, successful day.
The parking at Apollo was a nightmare that morning, which put me in a bad mood before our appointment. But the front desk staff were really patient, and the children's area in the waiting room had these great building blocks that distracted my toddler. The nurse who took vitals was so gentle with him. It made a stressful start to the day much easier to handle.
What I remember most is how Dr. Manne talked to my son, not just to me. He got down on his level, showed him the stethoscope, and let him listen to his own heartbeat. My kid was hiding behind my legs at first, but by the end, he was showing Dr. Manne his toy car. That kind of patience and warmth means everything when your child is sick.