Patient Experience
My son had been tired and pale for weeks, and we'd seen a couple of doctors who thought it was just a virus. Dr. Radha was different. She listened to everything, even the small stuff I thought was silly, and ordered a specific blood test others hadn't. It turned out to be a rare type of anemia. She explained it to us in our own language, drew diagrams on a notepad, and never made us feel rushed. Finding the answer was scary, but having her guide us made it manageable.
Our little one needed her scheduled vaccinations, and I was dreading the tears. The nurse at Apollo Children's was so quick and gentle, she barely had time to fuss. Dr. Radha popped in just to check the injection sites and have a quick chat. The whole thing was over in twenty minutes. It's such a relief when the routine stuff actually feels routine.
We had to come to Apollo for a follow-up, and I'll be honest, finding parking was a mission. But once we got inside, it made a difference. The receptionist saw I was flustered with two kids and helped me with the forms. The play area in the waiting room was a lifesaver—my youngest didn't even want to leave. It felt like the place was set up for real families having a stressful day.
What I remember most is how Dr. Radha talked to my daughter, not just to me. She got down to her level, asked about her school, and let her hold the stethoscope. My girl was hiding behind my legs at first, but by the end, she was showing the doctor her toy. That personal touch, seeing my child relax, meant more than any medical jargon ever could.