Patient Experience
I'd been to a couple of doctors for this nagging stomach pain and fatigue, and everyone said it was just stress. Dr. Raj Prasanna was the first one who actually sat down with my file for a long time, asked me a bunch of questions that seemed unrelated, and then ordered a specific blood test no one else had. Turns out it was a rare thyroid issue mimicking other problems. He explained it all with a diagram on his notepad. I felt heard for the first time in months.
Had to get a small cyst removed from my back. Honestly, I was nervous at first, but Dr. Prasanna made it so straightforward. The whole thing took maybe twenty minutes in one of their minor procedure rooms. He talked me through each step as he did it, which really helped. I was in and out, and the parking garage was actually more stressful than the appointment. The scar is barely noticeable now.
The place is busy, I won't lie—I had to wait a bit past my appointment time. But what stood out was how the nurse at the front desk handled it. She apologized sincerely, kept me updated, and even brought me a glass of water. The whole team, from the person who took my blood pressure to the billing clerk, seemed to work together smoothly. It made a long visit feel less frustrating.
My teenage son had to see him, and he's usually mortified by doctor visits. Dr. Prasanna didn't talk down to him at all. He cracked a silly joke about hospital food, asked him about his football team first, and then got into the medical stuff in a way my kid actually understood. He left the room feeling like he'd been listened to, not just examined. That meant a lot to us as parents.