Patient Experience
I'd been to a couple of doctors for this nagging abdominal pain, and everyone said it was just stress or indigestion. Dr. Ramkumar was the first one who actually seemed curious about it. He ordered some specific tests others hadn't thought of, and it turned out to be a pretty rare type of intestinal issue. He sat with me and my wife for a good twenty minutes, drawing diagrams on a notepad to explain exactly what was happening and how we could fix it. Felt like he was solving a puzzle, and he included us in the process.
Had to get a small cyst removed from my back. Honestly, I was more nervous about the hospital experience than the procedure itself. But at Apollo Vanagaram, Dr. Ramkumar made it so straightforward. The whole thing felt very normal, like it was just another Tuesday for them. He explained each step as he went, the local anesthetic worked perfectly, and I was in and out in under an hour. The parking lot was a bit of a mess that day, but that was the only hiccup.
What stood out to me was how the whole team at Apollo worked together. From the front desk person who helped me reschedule when I was running late, to the nurse who saw I was anxious and just chatted about the weather to distract me. Dr. Ramkumar clearly trusts his staff, and that makes a difference. The place was clean and quiet, which helped a lot. It didn't feel like a factory; people actually looked you in the eye.
I'm not great with doctors, always feel a bit rushed. But Dr. Ramkumar has this calm way about him. He doesn't just look at his screen; he looks at you. When I told him my symptoms, he listened without interrupting, then asked really simple, clear questions. He even remembered a small detail I'd mentioned about my work during a previous visit. It's a small thing, but it made me feel like I was talking to a person, not just a medical expert.